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Open Ticket
A customer contact (transaction) that has not yet been completed or resolved (closed).
Found on
http://www.confero.co.uk/glossary.htm
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accessible
amenable
approachable
begin
break open
clear
commence
depart
embark on
enlarge
expand
friendly
get underway
initiate
instigate
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A customer contact (transaction) that has not yet been completed or resolved (closed).